FAQS
How do I place an order on Jogan Naari?
- Select the size of the product you wish to buy
- Add the product to your shopping bag by clicking on “Add to Bag”
- Go to your shopping bag and click on “Go to Checkout”
- Provide your Shipping and Billing Address – Select the payment method by clicking on “Prepaid” or “Cash on Delivery”
- Confirm payment and your order will be placed
Do I need to create an account to place an order?
No, it’s not necessary to create an account if you wish to place an order. You can simply provide your shipping and billing details, select the payment method and place an order.
Why have I not received my order yet?
In rare situations, orders may get delayed due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. You can also call or email us to check on your orders.
Do I need to pay any delivery or courier charges for my order?
Orders above Rs. 4500/- comes under free shipping, orders amounting below Rs.4500/- will have additional minimum courier charges of Rs. 100/-
How can I track my order?
We will send you tracking details once your order is shipped from our warehouse. You can go to the courier partner’s website and track your order with tracking no.
How do I return my product?
you can just call or email us within 10 days of delivery and we will arrange a return for your order also read the Return and refund policy (put link here)
How soon can I receive the refund of my order?
We will initiate refund once your product returns to our warehouse and the quality check is done. It usually takes up to 5 -21 business days to reflect the amount in your bank account certain government banks may take some more days.
How do I cancel my order?
Just call or email us with the reason of cancellation and we will cancel the order for you. If your order has been already shipped then cancellation will not be possible.
How can I figure out the correct size for me?
You can refer to our size chart which is available on the product page above “Go to Bag” button.
Size is not available now, how long do I need to wait?
We cannot provide any specific timeline for the availability of the size. You can opt for custom make option.
How do I pay for my order?
There are multiples ways you can pay for your order
- Credit Card
- Debit Card
- Net Banking
- PayU Money
- Wallets like Airtel, FreeCharge, Ola Money, Oxigen and YesPay
Is it safe to place an order with my credit/debit card?
Yes, all our payments are secured by PayU money. Any details provided by you during transaction are completely safe with us. Please refer to our Privacy Policy to know more.
There was a payment failure while placing my order, what should I do?
If the amount has been deducted from your back account then we would request you to wait for 24 hours as it’s usually credited back to your account. If you do not receive the amount within 24 hours, call or email us with your bank account statement and we will help you further.
Can I get my order delivered to multiple addresses?
Your order can be delivered to only one address. If you wish to send products to several addresses, please place separate orders for each address.
Do you ship internationally?
No, currently we do not have the facility to ship products internationally.
Delivery is not available on my address, what should I do?
We would request you to check again after some days as we are trying to add more pin codes to our deliverable address list.
How do I return my order?
Normally we arrange a reverse pickup for every return. However at times we are unable to do so due to unavoidable issues. In that case, you can return your order through courier. The refundable amount for self-shipping is Rs 100 only.